Shipping policy

SHIPPING

We’re excited to get your Cicada Vera order to you.

Please make sure your delivery address and contact details are correct before placing your order, as we may not be able to make changes once your order has been processed.

PROCESSING TIMES

Orders are usually processed and dispatched within [1–3 working days].

During busy periods, new releases, promotions or holidays, processing may take a little longer. We’ll always do our best to get your order on its way as quickly as possible.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking information where available.

UK DELIVERY

Estimated delivery after dispatch:

Standard Delivery: [2–5 working days]
Express Delivery: [1–2 working days]

Delivery times are estimates and may occasionally be affected by delays outside of our control.

INTERNATIONAL DELIVERY

We currently ship to [COUNTRIES / WORLDWIDE].

International delivery times vary depending on the destination and shipping service selected at checkout.

Please be aware that international orders may be subject to customs duties, taxes or import fees. Unless stated otherwise at checkout, these charges are the responsibility of the customer.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free or discounted shipping as part of a promotion.

TRACKING YOUR ORDER

If tracking is available for your order, you’ll receive your tracking details once your parcel has been dispatched.

Please allow a little time for tracking information to update after receiving your dispatch confirmation.

DELIVERY DELAYS

Once an order has been handed over to the courier, delivery times are outside of our direct control.

Occasional delays can happen due to weather, courier disruptions, customs or other circumstances.

If your parcel appears to be significantly delayed, please contact us at [EMAIL ADDRESS] and we’ll be happy to help.

INCORRECT SHIPPING ADDRESSES

Please double-check your delivery information before placing your order.

Cicada Vera cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, the customer may be responsible for any additional delivery costs required to send the parcel again.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, or you believe it may have been lost in transit, please contact us at [EMAIL ADDRESS]with your order number and any relevant information.

We’ll look into the issue with the courier and help you with the next steps.

FAILED OR MISSED DELIVERIES

Customers are responsible for following any tracking information or delivery instructions provided by the courier.

If a parcel is returned to Cicada Vera following unsuccessful delivery attempts or because it was not collected, additional shipping charges may apply if you would like the order sent again.